About Elecnor Deimos

Excellence, commitment and innovation

+500

HIGH-TECH PROJECTS
+15

Years expertise
4

Countries
+300

Employees around the world

The mission of Elecnor Deimos is to provide high-technology engineering solutions, as well as information systems, products and services of maximum quality, innovation and added-value to its customers.

The company was founded in 2001 aiming to develop and provide high-tech systems and engineering solutions. Elecnor Deimos is the technology branch of Elecnor, one of the Spanish leading companies in engineering, infrastructure development and construction projects and a prominent investor in renewable energy, energy and environmental infrastructure and space.

All this provides Elecnor Deimos with the capacity for continued growth as well as a solid financial foundation. The knowledge and experience accumulated throughout the years allows the current aerospace market needs to be tackled with the company’s new business approach.

Excellence, commitment and innovation are the key principles inspiring Elecnor Deimos. The company is committed towards fulfilling customer needs and expectations.

Corporate Management System

All products and services provided by Elecnor Deimos to its customers are subject to the systematic application of its Corporate Management System (CMS), comprising the integrated management of Quality, Environment, Health & Safety, Information Security and IT Services.

The CMS is certified since more than 10 years ago according to the quality standards ISO 9001 and PECAL/AQAP 2110 and the environmental standard ISO 14001. Later, the CMMI model for development was deployed and successfully assessed. And recently, Deimos Space has obtained both certificates of Information Security (ISO 27001) and IT Services Management (ISO 20000).

 

Quality Policy

Elecnor Deimos Quality Policy consists on the constant seeking of excellence of all the products and services, and the continual improvement of the internal performance by enhancing the effectiveness and efficiency of the business processes, with the final objective of maximizing customer satisfaction and company profitability.

The Elecnor Deimos Quality Policy is implemented by adopting the following strategy:

  • Seeking for excellence in the daily work by all Elecnor Deimos staff in all performed activities and products.
  • Maintaining and applying a Quality Management System (QMS) according to the requirements of the quality standards ISO 9001 (for all Deimos Group’s companies), CMMI* and AQAP 2110 (where applicable).
  • Applying and following carefully the QMS requirements and guidelines in all the projects developed by Deimos Group’s companies.
  • Promoting risk management and a process management approach.
  • Improving continuously the efficiency and effectiveness of the QMS, optimizing it on a regular basis by the implementation of the identified improvements internally, as well as through suggestions and improvement proposals made by all the stakeholders involved in the operation of the QMS.
  • Setting challenging annual quality objectives, which imply a challenge and a continual improvement for the operation and efficiency of the QMS.
  • Regularly reviewing business processes data and indicators, generated in the operation of the QMS, in order to ensure that the QMS is operated with the maximum effectiveness and efficiency.
  • Ensuring that the requirements, needs and expectations of our customers, including statutory and regulatory requirements, are appropriately known, understood, managed and fulfilled.
  • Ensuring that the degree of satisfaction of our customers and staff is properly measured, analyzed and taken into account for the continual improvement.
  • Transferring the Deimos corporate culture and its know-how through the dissemination and implementation of the QMS to all the Deimos Group subsidiaries.
  • Communicating and raising awareness about the importance of an effective quality management according to the QMS.
  • Ensuring that all the human and material resources needed for the effective operation of the QMS are available.

* Elecnor Deimos has selected CMMI (Capability and Maturity Model Integration) as the reference model to assess and continuously improve the quality and performance of their processes and activities and, consequently, all big software development projects performed at Deimos Group’s companies will apply the best practices of the model.

Environmental policy

Elecnor Deimos Environmental Policy consists on minimizing the environmental impact of its activities through a rational and efficient use of resources and the minimization and proper management of the waste generated, ensuring compliance with the environmental law and applicable guidelines for pollution prevention and continuous improvement of the environmental performance.

Elecnor Deimos Environmental Policy is implemented by adopting the following principles (in those Deimos’s sites certified against ISO 14001):

  • Maintaining and following an Environmental Management System (EMS) according to the requirements of the international environmental standard ISO 14001.
  • Improving continuously the efficiency and effectiveness of the EMS, optimizing it on a regular basis by the implementation of the identified improvements internally, as well as through suggestions and improvement proposals made by all the stakeholders involved in the implementation and operation of the EMS.
  • Establishing annual environmental objectives, to be periodically reviewed ensuring the continuous improvement of environmental performance.
  • Identifying and assessing environmental impact resulting from Elecnor Deimos’s facilities, activities, products and services delivered to customers in order to reduce and prevent as much as possible every negative impact, especially regarding utilities/consumables consumption and waste generation.
  • Ensuring compliance with the applicable environmental legislation and regulations.
  • Promoting awareness of protection of our surrounding environment and the rational use of resources among Elecnor Deimos employees.
  • If needed, communicating the environmental aspects arising from Elecnor Deimos activities, products and services to Elecnor Deimos stakeholders (individuals and legal entities): shareholders, customers, employees, suppliers, partners and the society at large.
  • Communicating and raising awareness about the importance of an effective environmental management according to the EMS.
  • Ensuring that the human and material resources needed for the EMS are available.

Information Security Policy

The main objective of the Information Security Policy is to ensure the confidentiality, availability and integrity of the information managed in the Deimos Group companies, for providing high-technology engineering solutions, as well as information systems and services of maximum quality, security and added-value to their customers.

The Information Security Policy is implemented by adopting the following strategy (in those Deimos’s sites certified against ISO 27001):

  • Maintaining and following an Information Security Management System (ISMS) according to the requirements of the international standard ISO 27001.
  • Improving continuously the efficiency and effectiveness of the ISMS, optimizing it on a regular basis by the implementation of the identified improvements internally, as well as through suggestions and improvement proposals made by all the stakeholders involved in the implementation and operation of the ISMS.
  • Setting challenging annual information security objectives, which imply a challenge and a continual improvement for the operation and efficiency of the ISMS. The progress towards the compliance of these objectives is assessed throughout the year at established milestones.
  • Identifying, analyzing and managing actively the risks derived from the potential threats that can compromise the information security, taking into account the identified tangible and intangible assets. This will be performed by the maintenance of a risk treatment plan.
  • Ensuring compliance with the applicable legislation and regulations, as well as those customers’ contractual requirements regarding information security.
  • Ensuring security in the development process of products and services offered by Deimos to their customers.
  • Communicating and raising awareness about the importance of an effective management of information security according to the ISMS.
  • Ensuring that the human and material resources needed for the effective operation of the ISMS are available.

Services Management Policy

The main purpose of the Service Management Policy is to ensure the maximum availability, continuity, capacity efficiency and security of information systems used by Deimos and also to provide IT services to its clients.

Service Management Policy is established considering the following strategy (in those companies/areas of Deimos certified with ISO 20000):

  • Keeping and following a Service Management System (SMS) according to the requirements of ISO 20000 international standard
  • Constantly improving the efficiency and effectiveness of the SMS, optimizing it regularly through the implementation of the improvements identified internally, as well as the suggestions and proposals for improvements of all parties concerned and involved with the operation of SMS.
  • Setting annual goals for service management that mean a challenge and imply a continuous improvement in both the operation and efficiency of SMS.
  • Revising annually the suitability and effectiveness of SMS at the System Revising Meeting by the senior management.
  • Designing services that provide the maximum added value to the client.
  • Planning services through Service Management Plans
  • Establishing and agreeing with the customer a Service Level of Agreement, while monitoring its compliance in each service offered to the customer.
  • Attending and solving incidents, request and problems of the users of the services, according to the SLAs established and agreed with each client.
  • Monitoring the capacity, continuity and availability of each service offered, trying to maximize them.
  • Ensuring the security of the information of the services offered by Deimos to its customers by implementing a series of controls to preserve confidentiality, integrity and availability of the information.
  • Ensuring the compliance of legislation and applicable regulations, as well as those contractual requirements of the customer concerned to service management.
  • Identifying, analysing and managing actively the risks derived from potential threats that can affect the capacity, availability and security of the services.
  • Reporting periodically to the customer on the management of services provided through Service Management Reports.
  • Measuring and supervising customer satisfaction with respect to the service requirements.
  • Communicating and raising awareness among staff about the importance of effective management services according to the SMS.
  • Ensuring the readiness of both human and material resources, necessary for the effective operation of SMS.

Certifications and Associations

ISO 9001:2015

ISO 14001:2015

ISO 27001:2013

CMMI-DEV v1.3
Maturity Level 2
Capability Level 3

PECAL/AQAP 2110

ISO 20000:2011

Member of the Spanish Association for Quality