DEIMOS is looking for enthusiastic and proactive candidates to integrate EO Support Systems operations team.
The successful candidate will play a key role within the senior management team and will play a large part in enabling the company to expand its reach to new markets and products.
Candidates are expected to have at least 5 years of experience setting up and operating ICT systems.
The selected candidate will:
Manage the setup and day-to-day operations of a Earth Observation Data and Information Distribution system
Manage the customer satisfaction process and service improvement
Set up and manage KPIs to monitor Customer Performance and Service Performance Levels
Work with the Technical Managers towards the development, improved usage experience and evolution of system
Contribute to the Knowledge Management strategy to help develop people, processes, product and performance
The candidate should have proven experience in Operations Management for ICT systems:
Experience of managing teams in a technology environment
Experience of creating and reporting on Key Performance Indicators
Skilled in performance management and continuous improvement, able to deliver results by developing their people to achieve the highest standards
Strong analytical and problem solving skills.
The following, although not mandatory, are highly appreciated:
Strong experience in operations of data systems with large number of customers
Experience and certification in ITIL.
MSc in Computer Science, Electrical Engineering or related disciplines.
Highly fluent in English, verbal and written.
Excellent communication, networking and team working skills;
Must be highly proactive, self-motivated and dynamic;
Must be willing to take ownership of issues and drive them to a successful resolution;
Must be able to work independently and deliver high quality work;
Experience of working with external customers is desirable.