AENOR has awarded Elecnor Deimos the ISO 20000 certification, a new standard that accredits us internationally in terms of IT Service Management.
The purpose of this standard is to ensure the maximum availability, continuity, capacity, efficiency and security of the information systems used by Deimos to provide IT services to our clients. This can be accomplished by carrying out the following activities (among others):
· Planning services through Service Management Plans.
· Establishing and agreeing with the customer Service Level Agreements (SLAs) while monitoring their compliance in each service offered to customers.
· Attending and solving the incidents, requests and problems of the users of the services, according to the SLAs established and agreed with each client.
· Monitoring the capacity, continuity and availability of each service offered, trying to maximize them.
AENOR has awarded Deimos Space the ISO 20000 certification of IT Service Management.
“This new certification is a recognition of our commitment to continuous improvement and another example of the consolidation, growth and maturity of our integrated management system, which already covers quality, the environment, health and safety, information security and IT service management. Our vocation for excellence, quality and satisfaction of our customers is reflected in each of our certifications, which are the best guarantee of our ability to offer products and services of the highest quality and confidence for our customers ” says Luis Castillo Zugasti the Director of Quality of Elecnor-Deimos.
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